Executive Summary
Main available and emerging solutions
- Electronic prescriptions.
- Patient-data repositories.
- Online registration of patients and practitioners.
- Telemedicine applications.
- Services for caretakers.
- Notification services.
- One-stop shops.
- eDemocracy and eParticipation services.
- Applications for accountability.
- Guides to the steps involved in creating and maintaining a business.
- eProcurement platforms.
- Specialized websites for people with disabilities, chronic illnesses and the elderly.
- eGovernment websites that follow accessibility standards.
- Mobile applications that support people with disabilities.
- Disability helpline
- IoT applications, e.g. to check health-related measures
- Services that apply emerging technologies such as blockchain and artificial intelligence, e.g. to facilitate search, provide answers to users, manage records, etc.
- Services that provide or exploit open data, e.g. to visualize data on health, local budgets, procurement, etc.
Main emerging business and data models
- Stakeholders that co-create general-practice services.
- Public employees and organisations that assist stakeholders in the access and use of open eGovernment services, or regarding compliance with laws.
- Positions for tasks such as live chat, forum moderation, email communication, etc.
- Companies, organisations and public administrations that create (innovative) eGovernment solutions that exploit open data.
- Companies that offer consulting services to public administrations on technology roadmaps.
Main gaps
- Slow implementation of directives and regulations
- No clear interaction between the public and the private sectors.
- Low technology skills of stakeholders.
- Lack of mobile applications
- Low interoperability
- Unavailability of open data
Main recommendations
- User-centered design
- Universal accessibility of services
- Ubiquitous services
- Meeting the once-only principle
- Service personalisation
- Services in multiple languages
- Cross-border services
- People's access to their own data
- Openness of data and services
- eDemocracy sevices
- eProcurement services
