The Portuguese experience on the regulation of the water services
- Resumen
- The main objectives of this paper are to provide an overview of the Portuguese Regulator¿s (IRAR) main strategic guidelines and its experience in those last five years. It will also be described the outcome of a project carried out, in association with LNEC, aimed at defining the performance indicators (PI) systems to be used as basis for comparison of the operators¿ performance. Three groups of PI were defined, related to: 1) protection of the user interests; 2) sustainabilityoftheoperator;and3)environmentalsustainability.TwentyPIhavebeen set forboth services: water supply and wastewater. These PI systems are a fundamental tool for IRAR to implement the quality of service regulation, as an essential component of its regulatory model. The quality of service regulation frames the operators performance as far as the quality of service provided to users is concerned and shall not be dissociated from the economic regulation. At present,theconsolidationofregulationiscrucialenvisagingtheenhancement ofthecurrent quality of service to the users. IRAR aims at having a leverage effect in the transition of the country from the current stage of infrastructural investment in new assets to a new stage of stability and high quality of service delivery.
- Autor
- Melo Baptista, Jaime
- Palabras Clave
- Recursos hídricos, Indicadores ambientales, abastecimiento de agua, Aguas residuales, Portugal
- Idioma
- Inglés
- Documentos
- Ponencia ( 7 pag, 144 Kb )
- Presentación
Otros Documentos relacionados:
- Documento Final Semanas Temáticas
- Conclusiones Tribuna del Agua
- Existe un Video disponible en el Centro de Documentación