Info Covid-19


Municipal Tourist Offices

The Municipal Tourist Offices of Zaragoza remain open during their usual hours. The guidelines and recommendations set by the Institute for Spanish Tourism Quality (ICTE) have been followed in order to maintain the necessary protocols and safety and hygiene measures for COVID-19. Methacrylate screens, safety signs, pictograms and other important indications, as well as hydroalcoholic gel dispensers, have been installed to offer our visitors the maximum safety guarantees.

In addition, our offices now have a restricted capacity and a signalled circulation flow to maintain the safety distance. Cleaning and disinfection frequencies of the facilities have been increased.

The service is also provided through:

Tourist assistance is offered in four languages, apart from Spanish (English, French, German and Italian), from 10 am to 20 pm.

You can also download the brochures via QR codes on any mobile device or from the Zaragoza Turismo website.

Likewise, the option of sending tickets for contracted services via e-mail has been incorporated, thus avoiding the handling and exchange of paper, being also more sustainable and environmentally friendly.

Tourist Services

  • The measures established for each of them because of the COVID-19 are the following
  • Tourist Bus (Daytime, Night and Megabus):
  • - Mandatory use of mask.

    - Installation of hydroalcoholic gel dispensers.

    - Reduced passenger capacity to ensure the safety distance is maintained.

    - QR codes to download brochures on digital devices.

    - Installation of a protective screen for the driver.

    - Body temperature control of personnel involved in the service (tourist offices staff and trainees).

    - Use of gloves if collecting paper ticket or handing out leaflets.

    - Staff is provided with material to reinforce the cleanliness of their work area between each service.

    - Conduct of surveys using QR codes [coming soon].

    Routes and guided tours:

    - Mandatory use of mask.

    - Reduced capacity to ensure the safety distance is maintained.

    - Replacement of the audio guide system of guided tours by a loudspeaker device.

    - Body temperature control of personnel involved in the service (official guides, tourist offices staff and trainees).

    - Conduct of surveys using QR codes [coming soon].

    Certification of good practices in risk management against COVID-19 issued by AENOR

    The City Council of Zaragoza received last July 16th the certification that qualifies it as a pioneer institution in the implementation of safety protocols against COVID-19 in cultural and tourist facilities in the city and is issued by AENOR. In this way, Zaragoza Turismo becomes the first tourism board in Spain to obtain the AENOR certification for its protocols and good practices to deal with risk situations arising from the pandemic.

    In addition to the four tourist offices, ten cultural facilities in the city have also obtained this certification: the Auditorium-Palacio de Congresos de Zaragoza; the Principal and Mercado theatres (Municipal Board of Performing Arts and Image); and the museums of La Lonja, Pablo Gargallo, Roman Theatre, Roman Forum, Roman Baths, River Port and History Centre.

    More information about COVID-19

    Zaragoza City Council

    Government of Aragon

    Ministry of Industry, Trade and Tourism

    WHO Recommendations

    ICTE Recommendations

    Re-Open Europe

    Hostelería Segura ("Safe Hospitality"): Hostelería de España's initiative in collaboration with the Association of Cafés and Bars of Zaragoza to identify in a simple way those premises that apply specific measures to prevent the spread of COVID-19 among their customers. The goal is for the premises to be accredited and thus restore confidence to consumers.

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