Executive Summary

Main available and emerging solutions


  • Electronic prescriptions.
  • Patient-data repositories.
  • Online registration of patients and practitioners.
  • Telemedicine applications.
  • Services for caretakers.
  • Notification services.
  • One-stop shops.
  • eDemocracy and eParticipation services.
  • Applications for accountability.
  • Guides to the steps involved in creating and maintaining a business.
  • eProcurement platforms.
  • Specialized websites for people with disabilities, chronic illnesses and the elderly.
  • eGovernment websites that follow accessibility standards.
  • Mobile applications that support people with disabilities.
  • Disability helpline
  • IoT applications, e.g. to check health-related measures
  • Services that apply emerging technologies such as blockchain and artificial intelligence, e.g. to facilitate search, provide answers to users, manage records, etc.
  • Services that provide or exploit open data, e.g. to visualize data on health, local budgets, procurement, etc.

Main emerging business and data models


  • Stakeholders that co-create general-practice services.
  • Public employees and organisations that assist stakeholders in the access and use of open eGovernment services, or regarding compliance with laws.
  • Positions for tasks such as live chat, forum moderation, email communication, etc.
  • Companies, organisations and public administrations that create (innovative) eGovernment solutions that exploit open data.
  • Companies that offer consulting services to public administrations on technology roadmaps.

Main gaps


  • Slow implementation of directives and regulations
  • No clear interaction between the public and the private sectors.
  • Low technology skills of stakeholders.
  • Lack of mobile applications
  • Low interoperability
  • Unavailability of open data

Main recommendations


  • User-centered design
  • Universal accessibility of services
  • Ubiquitous services
  • Meeting the once-only principle
  • Service personalisation
  • Services in multiple languages
  • Cross-border services
  • People's access to their own data
  • Openness of data and services
  • eDemocracy sevices
  • eProcurement services