Clarity Project


The CLARITY project is a two-year project funded by the European Commission under the Horizon 2020 framework, that brings together stakeholder networks across Europe into an engaged and mobilised community that supports innovation in open eGovernment applications. The project aims to support European Member states in their pursuit for greater trust, transparency and efficiency within government via the increased uptake of open eGovernment initiatives.

Blueprint Documents


The Blueprint is a document that aims to give a vision of the next steps required for the provision and uptake of open eGovernment applications and services in the EU in several domains: local government, SMEs and self-employed, general practice health, and disability.

Main/General recommendations


eDemocracy services


eDemocracy enhances citizen and businesses engagement and participation in government decision making processes such as policy making, budgeting and service delivery. It is fundamental for user adoption and for building trust towards the public sector. Read more Increased transparency of and trust in public administration

User-centered design


Awareness of user expectations when dealing with the public sector through eGovernment services may facilitate the interaction between public administrations and users. Open eGovernment services should be developed around how users can, want, or need to use those services, rather than forcing people to use a service that does not meet their expectations. Read more Stimulating the creation, delivery and use of new services

Service personalization


Personalisation is a way to improve user satisfaction by tailoring a service to specific individuals or segments of individuals’ needs. Open eGovernment services should be customisable and adapt to the user or group of users’ profile. Besides, services should be proactive, and notify or prompt a person to use them according to circumstances like age or health-related parametersMore personalised public services

Universal accessibility of services


Universal accessibility is a fundamental requirement for the success of any open eGovernment. In contrast to the private sector, which can be excluding by reaching only target market segments, public administrations should design open eGovernment services that are inclusive by default and cater to the needs of everyone. However, accessibility options are often few and ill-locatable on open eGovernment services. Read more More personalised public services

Services in multiple languages


A great majority of eGovernment websites in the EU are available only in the native language or in the native language and English; the English version often only provides information and not all the eGovernment services that are provided in the native language. Read more Reducing administrative burden of citizens and businesses

Ubiquitous services (computers, mobiles, tablets)


In general, only one third of public sector websites in the EU are mobile-friendly. Specifically, there is a lack of mobile apps for eGovernment services. Read more Stimulating the creation, delivery and use of new services

Meeting the once-only principle


The once-only principle states that a user should not have to supply the same information more than once to public administrations. Open eGovernment services should offer this option to users whenever possible. However, people should not be forced to apply it. Read more Stimulating the creation, delivery and use of new services

People's access to their own data


Allowing people to "own", use and amend their data could go a long way to make them more invested in the services they use and more trusting of government. Additionally, it would cut down on information queries by governments and allow for faster resolution times. Read more Increased transparency of and trust in public administration

Openness of data and services


Public administration's open data that is machine-readable and that is capable of being shared and distributed, allows the development of solutions that cater to the increasing demand for transparency, accountability, and responsiveness. Read more Increased transparency of and trust in public administration

eProcurement services


Providing eProcurement, eTender and eInvoicing services is very important to level the playing field and ease access to the information for all businesses, and thus develop the potential for bidding for public contracts procurement opportunities and tenders. Read more Reducing administrative burden of citizens and businesses

Cross-border services


Cross-border provision of services is based on the freedom of movement, so that nationals of a EU Member State are able to pursue their activities as citizens or businesses in another EU Member State. Read more Reducing administrative burden of citizens and businesses