International Decade for Action "Water for Life" 2005-2015rss RSS SubscribeEnglish Español

Search results: Main themes: Utility services  

Innovations for Water and Development
  • Innovations for Water and Development
  • UNESCO-IHE Institute for Water Education. February 2015
  • This booklet contains 50 innovative solutions in the field of water and development. The innovations were created with their global partnership network to develop, implement and validate novel solutions that ultimately aim to improve the quality of life on the planet. Innovations are often of a technological nature, but their adoption also has social, economic, environmental, governance, institutional and political dimensions. The research-based innovations originate from the six research themes of the United Nations Educational, Scientific and Cultural Organ...[Read full description]
  • Geographical coverage (region): Global
  • Main themes: Accounting, Aquaculture, Arid zones, Coastal zones, Desalination, Drought, Floods, Hygiene, Infrastructure, Irrigation, Monitoring, Sanitation, Sustainable development, Technology, Urban areas, Utility services, Water management, Water supply, Water treatment

The IBNET Water Supply and Sanitation Blue Book 2014. The International Benchmarking Network for Water and Sanitation Utilities Databook
  • The IBNET Water Supply and Sanitation Blue Book 2014. The International Benchmarking Network for Water and Sanitation Utilities Databook
  • World Bank Water and Sanitation Program (WSP). August 2014
  • The International Benchmarking Network for Water and Sanitation Utilities (IBNET) provides a set of tools that allows water and sanitation utilities to measure their performance both against their own past performance and against the performance of similar utilities at the national, regional, and global levels. The Blue Book is designed to raise awareness of how benchmarking and specifically IBNET tools can help enhance utility performance and thereby help to improve water and wastewater services. This issue summarizes water sector development in 2006¿11, des...[Read full description]
  • Geographical coverage (region): Global
  • Main themes: Economic impact, Information and data, Monitoring, Sanitation, Utility services, Wastewater, Water supply

Water Operators Partnerships - Case Study: Twinning Works for Water PNG
  • Water Operators Partnerships - Case Study: Twinning Works for Water PNG
  • Asian Development Bank (ADB). July 2014
  • This study looks at the successes in twinning between Water PNG (Papua New Guinea) and Australia's Water Hunter utility. The study looks at the project through conception and implementation, noting the successes and challenges encountered under the titles: water quality: top priority; tackling non-revenue water; managing assets better; benefits of utility partnerships; master planning; and summarises with success factors in water utility twinning.
  • Geographical coverage (region): Oceania
  • Main themes: Nonrevenue water, Utility services, Water operators, Water quality, Water supply

Water Operators Partnerships - Case Study: Twinning Khulna WASA and Maynilad
  • Water Operators Partnerships - Case Study: Twinning Khulna WASA and Maynilad
  • Asian Development Bank (ADB). July 2014
  • This paper looks at a knowledge sharing initiative called Water Operators Partnerships in Asia and the Pacific, established by the Asian Development Bank (ADB). The program twins an experienced mentor utility¿in this case Maynilad¿with a recipient utility, here Khulna WASA. Maynilad provides on-site training to improve the performance of Khulna WASA. The paper examines the potential of the initiative under the titles: the challenge of expansion; learning from the mentor; from theory to practice; mutual exchange; and finally a summary of ADB's role as facilita...[Read full description]
  • Geographical coverage (region): Asia, Pacific Islands
  • Main themes: Small-scale providers, Utility services, Water operators, Water supply

Best practices in regulating State-owned and municipal water utilities
  • Best practices in regulating State-owned and municipal water utilities
  • Economic Commission for Latin America and the Caribbean (UNECLAC). May 2013
  • The focus of this report is on how the regulatory system can improve water and sanitation services provided by State-owned and municipal utilities. It identifies best practice in regulatory governance and corporate governance of these utilities through a series of case studies.
  • Main themes: Community participation, Conflicts, Legal aspects, Public policy, Utility services, Water governance, Water services

Customer Services User manual. Volume 2
  • Customer Services User manual. Volume 2
  • United Nations Human Settlements Programme (UN-Habitat). January 2013
  • This manual is part of a Utility Management Series for Small Towns. Water Utilities' Customer Service is one of the key commercial functions in any Utility. The responsibility of customer service unit lies with the Head of the Commercial department who is the overall supervisor of the customer service activities. The Lake Victoria Region Water and Sanitation Initiative has provided many useful lessons on the importance of a customer service unit in an organizational structural set-up, the appropriate office set-up framework for customer service, and the staff...[Read full description]
  • Geographical coverage (region): Africa, Global
  • Main themes: Consumer satisfaction, Corporate Social Responsibility, Cost recovery, Fee collection, Monitoring, Utility services, Water operators

State of Latin American and Caribbean cities. Towards a new urban transition
  • State of Latin American and Caribbean cities. Towards a new urban transition
  • United Nations Human Settlements Programme (UN-Habitat). October 2012
  • This edition of State of Latin American and Caribbean cities presents the current situation of the region's urban world, including the demographic, economic, social, environmental, urban and institutional conditions in which cities are developing. Chapter 4.1 addresses the issue of access to water and sanitation, conditions under which services are being provided and water management concerns. The issue of the human right to water and sanitation is addressed in the last part of the chapter.
  • Geographical coverage (region): Latin America and the Caribbean
  • Main themes: Financing, Human right to water and sanitation, Poverty, Poverty reduction, Risk management, Sanitation, Tariffs, Urban areas, Urbanization, Utility services, Water management, Water operators, Water supply, Water treatment

Making Cities Resilient Report 2012. A global snapshot of how local governments reduce disaster risk
  • Making Cities Resilient Report 2012. A global snapshot of how local governments reduce disaster risk
  • United Nations International Strategy for Disaster Reduction (UNISDR). September 2012
  • The aim of this report is to provide a global snapshot of local-level resilience building activities and identify trends in the perceptions and approaches of local governments toward disaster risk reduction, using the Ten Essentials for Making Cities Resilient developed by the Making Cities Resilient Campaign as a framework. This report also analyses the factors that enable urban disaster risk reduction activities, including how the Campaign has helped improve local knowledge of disaster risk and support capacity building. The report is divided into five chap...[Read full description]
  • Geographical coverage (region): Africa, Asia, Europe, Global, Latin America and the Caribbean, Northern America, Pacific Islands
  • Main themes: Communication, Disaster prevention, Education, Floods, Infrastructure, Public policy, Resilience, Risk management, Urban areas, Utility services, Water quality

Key indicators for Asia and the Pacific 2012. Special chapter: Green Urbanization in Asia
  • Key indicators for Asia and the Pacific 2012. Special chapter: Green Urbanization in Asia
  • Asian Development Bank (ADB). August 2012
  • This special chapter of the report "Key indicators for Asia and the Pacific 2012" focuses on the environmental challenges Asia faces as it urbanizes. It begins by highlighting special features of Asia's urbanization. The chapter then discusses the environmental challenges associated with urbanization, covering topics such as access to water and sanitation, loss of natural ecosystems, and urban slums and poverty. Before concluding, the chapter offers a number of evidence-based policy options that can help achieve a win-win scenario of urban growth with improve...[Read full description]
  • Geographical coverage (region): Asia, Pacific Islands
  • Main themes: Drinking water, Energy, Environment, Green economy, Information and data, Millennium Development Goals (MDG), Sanitation, Slums, Urban areas, Urbanization, Utility services

What Does It Take to Scale Up Rural Sanitation?
  • What Does It Take to Scale Up Rural Sanitation?
  • World Bank Water and Sanitation Program (WSP). July 2012
  • This Working Paper synthesizes the work of the WSP in operationalizing sustainable rural sanitation and shares lessons learned. Key components are introduced and illustrated with examples from the field: Chapter I. 'Overview' shares the sector context that shaped WSP's approach to rural sanitation; the status of rural sanitation in countries where the program was initially implemented; and introduces the programmatic and operational approaches that have been tested at scale; Chapter II. 'Programmatic Approaches to Create Demand, Change Behaviours, and Increas...[Read full description]
  • Geographical coverage (region): Africa, Asia
  • Main themes: Behaviour change, Capacity building, Financing, Marketing, Rural areas, Sanitation, Small-scale providers, Utility services

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Subscribe to the Bimonthly Publications Review. Produced by the UN-Water Decade Programme on Advocacy and Communication (UNW-DPAC), this review brings you every two months the latest publications produced by United Nations agencies and programmes on issues related to water and sanitation.

Published in 2015