International Decade for Action "Water for Life" 2005-2015rss RSS SubscribeEnglish Español

Search results: Main themes: Fee collection  

Customer Services User manual. Volume 2
  • Customer Services User manual. Volume 2
  • United Nations Human Settlements Programme (UN-Habitat). January 2013
  • This manual is part of a Utility Management Series for Small Towns. Water Utilities' Customer Service is one of the key commercial functions in any Utility. The responsibility of customer service unit lies with the Head of the Commercial department who is the overall supervisor of the customer service activities. The Lake Victoria Region Water and Sanitation Initiative has provided many useful lessons on the importance of a customer service unit in an organizational structural set-up, the appropriate office set-up framework for customer service, and the staff...[Read full description]
  • Geographical coverage (region): Africa, Global
  • Main themes: Consumer satisfaction, Corporate Social Responsibility, Cost recovery, Fee collection, Monitoring, Utility services, Water operators

Block Mapping Procedures. Volume 3
  • Block Mapping Procedures. Volume 3
  • United Nations Human Settlements Programme (UN-Habitat). January 2013
  • This manual is part of a Utility Management Series for Small Towns. It can be used either as a training module to support the delivery of capacity building programmes in utility management and operations or as a reference manual to guide operations and maintenance staff in designing and implementing programmes in Block Mapping. The Manual introduces the concept and procedure of "Block mapping", which aims at sub dividing the water and sewerage services area so that developments and services can be clearly mapped.
  • Geographical coverage (region): Global
  • Main themes: Auditing, Fee collection, Infrastructure

Achieving Financial Sustainability and Recovering Costs in Bank Financed Water Supply and Sanitation and Irrigation Projects
  • Achieving Financial Sustainability and Recovering Costs in Bank Financed Water Supply and Sanitation and Irrigation Projects
  • International Bank for Reconstruction and Development (IBRD), World Bank Water Partnership Program (WPP). June 2012
  • This preliminary background Note is divided into four parts: 1) A "history" of the call for financial sustainability and cost recovery, and the parallel documenting of the lack of progress; 2) An outline of options to be considered for achieving financial sustainability of Water Supply and Sanitation (WSS) service providers and recovering WSS service costs through tariffs. 3) A discussion on what makes financial sustainability of irrigation projects different from WSS projects; and 4) A summary of recommendations to teams involved in the identification, prepa...[Read full description]
  • Geographical coverage (region): Africa, Europe, Latin America and the Caribbean, Oceania
  • Main themes: Cost recovery, Fee collection, Financing, Irrigation, Sanitation, Water supply

China. Water Pricing and Water User Associations Sustainability
  • China. Water Pricing and Water User Associations Sustainability
  • International Bank for Reconstruction and Development (IBRD), World Bank. December 2011
  • This study investigates the key aspects of irrigation water pricing in China, including the composition of the water fee, water price determination, water fee collection, and water fee management, and the role of Water Users Associations (WUAs) in water pricing. The main purpose is to provide specific reference and guidance for policy making on water pricing and improvement of WUAs which are needed for better end canal Operation and Maintenance (O) activities.
  • Geographical coverage (region): Asia
  • Main themes: Fee collection, Irrigation, Tariffs, Water policy, Water User Associations

(The) IBNET Water Supply and Sanitation Performance Blue Book. The International Benchmarking Network for Water and Sanitation Utilities Databook
  • (The) IBNET Water Supply and Sanitation Performance Blue Book. The International Benchmarking Network for Water and Sanitation Utilities Databook
  • International Bank for Reconstruction and Development (IBRD), World Bank Water and Sanitation Program (WSP). January 2011
  • The International Benchmarking Network for Water and Sanitation Utilities (IBNET) provides a set of tools that allows water and sanitation utilities to measure their performance both against their own past performance and against the performance of similar utilities at the national, regional, and global levels. IBNET collects, analyzes, and provides access to information of more than 2,500 water and wastewater services providers from 110 countries around the world. The IBNET Water Supply and Sanitation Performance Blue Book is designed to raise awareness of h...[Read full description]
  • Geographical coverage (region): Africa, Europe, Global, Latin America and the Caribbean
  • Main themes: Fee collection, Information and data, Nonrevenue water, Public-private partnerships (PPP), Sanitation, Utility services, Water supply

(The) Hard Way to the High Road. Transition of Community-based Water Groups to Professional Service Providers in Indonesia
  • (The) Hard Way to the High Road. Transition of Community-based Water Groups to Professional Service Providers in Indonesia
  • World Bank Water and Sanitation Program (WSP). January 2011
  • This document introduces the project, "Upgrading Community-based Piped Water Services with Private Sector Support", which is led by the Ministry of Public Works of Indonesia and jointly supported by the Water and Sanitation Program of the World Bank and the Indonesia Infrastructure Initiative (Indii), an Australian Government-funded project. The project has been supporting the construction of village water infrastructure to be managed by users through community-based water organizations (CBOs) and provides information about the current situation, some lessons...[Read full description]
  • Geographical coverage (region): Asia
  • Main themes: Community management, Consumer satisfaction, Fee collection, Infrastructure, Sanitation, Utility services, Water services, Water supply

Guidelines for user fees and cost recovery for urban water and sanitation. Short version

Guidelines for user fees and cost recovery for urban, networked water and sanitation delivery
  • Guidelines for user fees and cost recovery for urban, networked water and sanitation delivery
  • African Development Bank (AfDB). October 2010
  • This document addresses the issues of urban, predominantly networked, water supply and sanitation. The main objective of these guidelines is to provide guidance to AfDB Group Task Managers and other stakeholders as well as to enhance the design and implementation of financially sustainable water sector projects and programmes. A key objective of these guidelines is to enable service providers to deliver better services to all, within the context of a protected environment, through accessing enhanced revenue and finance flows whilst acknowledging that direct f...[Read full description]
  • Geographical coverage (region): Global
  • Main themes: Cost recovery, Fee collection, Sanitation, Tariffs, Urban areas, Utility services, Water supply, Water User Associations

Guidelines for user fees and cost recovery for rural water and sanitation. Short version
  • Guidelines for user fees and cost recovery for rural water and sanitation. Short version
  • African Development Bank (AfDB). October 2010
  • Executive summary of the Guidelines for user fees and cost recovery for rural, non-networked, water and sanitation delivery.
  • Geographical coverage (region): Global
  • Main themes: Cost recovery, Fee collection, Rural areas, Sanitation, Small-scale providers, Tariffs, Utility services, Water supply, Water User Associations

Guidelines for user fees and cost recovery for rural, non-networked, water and sanitation delivery
  • Guidelines for user fees and cost recovery for rural, non-networked, water and sanitation delivery
  • African Development Bank (AfDB). October 2010
  • This document addresses the issues of rural, non-networked water supply and sanitation. The main objective of these guidelines is to provide guidance to AfDB Group Task Managers and other stakeholders as well as to enhance the design and implementation of financially sustainable water sector projects and programmes. A key objective of these guidelines is to enable service providers to deliver better services to all, within the context of a protected environment, through accessing enhanced revenue and finance flows whilst acknowledging that direct full cost re...[Read full description]
  • Geographical coverage (region): Africa, Global
  • Main themes: Cost recovery, Fee collection, Rural areas, Sanitation, Small-scale providers, Tariffs, Utility services, Water supply, Water User Associations

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Published in 2015