International Decade for Action "Water for Life" 2005-2015rss RSS SubscribeEnglish Español

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Customer Services User manual. Volume 2
  • Customer Services User manual. Volume 2
  • United Nations Human Settlements Programme (UN-Habitat). January 2013
  • This manual is part of a Utility Management Series for Small Towns. Water Utilities' Customer Service is one of the key commercial functions in any Utility. The responsibility of customer service unit lies with the Head of the Commercial department who is the overall supervisor of the customer service activities. The Lake Victoria Region Water and Sanitation Initiative has provided many useful lessons on the importance of a customer service unit in an organizational structural set-up, the appropriate office set-up framework for customer service, and the staff...[Read full description]
  • Geographical coverage (region): Africa, Global
  • Main themes: Consumer satisfaction, Corporate Social Responsibility, Cost recovery, Fee collection, Monitoring, Utility services, Water operators

Water and the Green Economy. Capacity Development Aspects
  • Water and the Green Economy. Capacity Development Aspects
  • UN-Water Decade Programme on Capacity Development (UNW-DPC). May 2012
  • This publication gives special attention to the needs related to capacity development for water resources management, including water supply and sanitation, in the context of the green economy. This is done by showcasing theoretical and practical approaches which have proved to be successful. The 11 case studies in this book cover the entire range from innovative design and delivery of capacity development programmes related to water in the green economy, market mechanisms, and quality control procedures supporting capacity development success towards the pra...[Read full description]
  • Geographical coverage (region): Africa, Arab countries, Asia, Europe, Latin America and the Caribbean, Mediterranean region, Oceania
  • Main themes: Agriculture, Arid zones, Capacity building, Ecosystem services, Green economy, Infrastructure, Markets, Monitoring, Practices and habits , Sanitation, Technology, Wastewater, Water demand, Water management, Water quality, Water security, Water supply

Kenya Country Impact Study
  • Kenya Country Impact Study
  • United Nations Human Settlements Programme (UN-Habitat). May 2011
  • This document is an internal Kenya country impact study of initiatives supported by UN-HABITAT's Water and Sanitation Trust Fund (WSTF). The impact study reviews WSTF's strategic intentions, examines the Kenya country context and UN-HABITAT's country strategy and undertakes an impact study of specific projects.The projects selected for review were two complimentary projects in Kibera focusing on improving water supply and sanitation services to the urban poor including infrastructure investments, strengthening of governance and community management that can b...[Read full description]
  • Geographical coverage (region): Africa
  • Main themes: Financing, Informal settlements, Infrastructure, Investments, Millennium Development Goals (MDG), Monitoring, Poverty reduction, Sanitation, Urban areas, Water services, Water supply

UN-Habitat Country Activities Report 2011
  • UN-Habitat Country Activities Report 2011
  • United Nations Human Settlements Programme (UN-Habitat). April 2011
  • This report presents UN-Habitat's activities at global, inter-regional and national level. The report includes short summaries of each activity, the total project or programme cost, partner institutions, background, objectives, activities and results. Activities and results from water and sanitation programmes are presented, including the following programmes: the Water for Asian Cities Programme, the Mekong Region Water and Sanitation Programme (MEK-WATSAN), the Water and Sanitation for Cities in the Latin American and the Caribbean Regions Programme (WATSAN...[Read full description]
  • Main themes: Informal settlements, Participation, Poverty, Sanitation, Urbanization, Utility services, Vulnerable groups, Water supply

International Waters: Review of Legal and Institutional Frameworks
  • International Waters: Review of Legal and Institutional Frameworks
  • Global Environmental Facility (GEF), University of Columbia. April 2011
  • This report discusses the legal and institutional frameworks that apply to twenty-eight international water bodies that were identified as part of the UNDP/GEF project on "Good Practices and Portfolio Learning in GEF Transboundary Freshwater and Marine Legal and Institutional Frameworks". The analysis in this report is organized by a common set of eighteen criteria and is intended to provide information that can be used to support further research and analysis, with the ultimate goal of identifying a set of common elements of good governance for transboundary...[Read full description]
  • Main themes: Development cooperation, Groundwater, Integrated Water Resources Management (IWRM), Legal aspects, Negotiation, Pollution, Transboundary waters, Water governance, Water quality

Main Report of the First Water and Sanitation Trust Fund
  • Main Report of the First Water and Sanitation Trust Fund
  • United Nations Human Settlements Programme (UN-Habitat). 2011
  • This document presents the overall summary and synthesis of the first impact study of initiatives supported by UN-HABITAT's Water and Sanitation Trust Fund (WSTF). The WSTF, which was established in 2003, aims to leverage new investment and ideas to expand the water and sanitation (WATSAN) service coverage for poor urban dwellers and help build momentum for achieving the Millennium Development Goals (MDGs).
  • Geographical coverage (region): Africa, Asia
  • Main themes: Capacity building, Community participation, Financing, Gender, Investments, Millennium Development Goals (MDG), Monitoring, Poverty reduction, Sanitation, Urban areas, Water services, Water supply

Gender Mainstreaming Impact Study
  • Gender Mainstreaming Impact Study
  • United Nations Human Settlements Programme (UN-Habitat). 2011
  • This impact assessment identifies how the water and sanitation initiatives implemented under the Water Sanitation and Infrastructure Branch of UN-HABITAT, have strategically mainstreamed gender aspects in its various initiatives and to identify achievements and impact, challenges, lessons learned and provide recommendations. The study has looked at global, regional and country activities. The country programmes reviewed are implemented in Ethiopia, Ghana, Kenya and Nigeria in Africa; India, LaoPDR, Nepal and Vietnam in Asia and Nicaragua in the Latin America ...[Read full description]
  • Geographical coverage (region): Africa, Asia, Global, Latin America and the Caribbean
  • Main themes: Financing, Gender, Informal settlements, Poverty reduction, Sanitation, Water supply

Blue Harvest: Inland Fisheries as an Ecosystem Service
  • Blue Harvest: Inland Fisheries as an Ecosystem Service
  • United Nations Environment Programme (UNEP). October 2010
  • This report, commissioned as a contribution to the 10th Conference of the Parties to the Convention on Biological Diversity, focuses on the importance of inland fisheries as an ecosystem service that significantly contributes to food production and livelihoods in many parts of the world but at the same time depends upon a sustained supply of freshwater of appropriate quality and sustainable ecosystems functioning. The assessment looks at the pressures and the drivers of ecosystems degradation that affect inland fisheries, and reviews opportunities on how to m...[Read full description]
  • Geographical coverage (region): Africa, Asia, Global, Northern America
  • Main themes: Aquaculture, Biodiversity, Ecosystem services, Livelihoods, Sustainable development, Water conservation

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Bimonthly publications review

Subscribe to the Bimonthly Publications Review. Produced by the UN-Water Decade Programme on Advocacy and Communication (UNW-DPAC), this review brings you every two months the latest publications produced by United Nations agencies and programmes on issues related to water and sanitation.

Published in 2015