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Search results: Organization and/or programme: United Nations Human Settlements Programme (UN-Habitat)  

Finance Policies and Procedures Manual. Volume 1
  • Finance Policies and Procedures Manual. Volume 1
  • United Nations Human Settlements Programme (UN-Habitat). January 2013
  • This manual is part of a Utility Management Series for Small Towns. This volume is intended to provide guidance to those engaged in execution of finance and accounts function in water utilities for systematic and consistency in their financial work. The manual comprises of methods and measurers adopted by a utility to safeguard its assets, secure the accuracy and reliability of its accounting data and promote operational efficiency. The manual also provides an introduction to finance policies and procedures, role of key officers in financing and accounting fu...[Read full description]
  • Geographical coverage (region): Global
  • Main themes: Accounting, Financing

Customer Services User manual. Volume 2
  • Customer Services User manual. Volume 2
  • United Nations Human Settlements Programme (UN-Habitat). January 2013
  • This manual is part of a Utility Management Series for Small Towns. Water Utilities' Customer Service is one of the key commercial functions in any Utility. The responsibility of customer service unit lies with the Head of the Commercial department who is the overall supervisor of the customer service activities. The Lake Victoria Region Water and Sanitation Initiative has provided many useful lessons on the importance of a customer service unit in an organizational structural set-up, the appropriate office set-up framework for customer service, and the staff...[Read full description]
  • Geographical coverage (region): Africa, Global
  • Main themes: Consumer satisfaction, Corporate Social Responsibility, Cost recovery, Fee collection, Monitoring, Utility services, Water operators

Block Mapping Procedures. Volume 3
  • Block Mapping Procedures. Volume 3
  • United Nations Human Settlements Programme (UN-Habitat). January 2013
  • This manual is part of a Utility Management Series for Small Towns. It can be used either as a training module to support the delivery of capacity building programmes in utility management and operations or as a reference manual to guide operations and maintenance staff in designing and implementing programmes in Block Mapping. The Manual introduces the concept and procedure of "Block mapping", which aims at sub dividing the water and sewerage services area so that developments and services can be clearly mapped.
  • Geographical coverage (region): Global
  • Main themes: Auditing, Fee collection, Infrastructure

State of the World's Cities 2012/2013. Prosperity of Cities
  • State of the World's Cities 2012/2013. Prosperity of Cities
  • United Nations Human Settlements Programme (UN-Habitat). October 2012
  • The State of the World's Cities Report 2012 presents some of the underlying factors behind the financial, economic, environmental, social and political crises that have strongly impacted on cities. Chapter 2.2 'Urban Infrastructure: Bedrock of Prosperity' addresses the issue of 'Water Supply: When Good Governance Changes the Equation'.
  • Geographical coverage (region): Africa, Asia, Global, Latin America and the Caribbean
  • Main themes: Infrastructure, Slums, Urban areas, Urbanization, Water governance, Water scarcity, Water supply

State of Latin American and Caribbean cities. Towards a new urban transition
  • State of Latin American and Caribbean cities. Towards a new urban transition
  • United Nations Human Settlements Programme (UN-Habitat). October 2012
  • This edition of State of Latin American and Caribbean cities presents the current situation of the region's urban world, including the demographic, economic, social, environmental, urban and institutional conditions in which cities are developing. Chapter 4.1 addresses the issue of access to water and sanitation, conditions under which services are being provided and water management concerns. The issue of the human right to water and sanitation is addressed in the last part of the chapter.
  • Geographical coverage (region): Latin America and the Caribbean
  • Main themes: Financing, Human right to water and sanitation, Poverty, Poverty reduction, Risk management, Sanitation, Tariffs, Urban areas, Urbanization, Utility services, Water management, Water operators, Water supply, Water treatment

Water Operator's Partnerships in Asia. Case Study III: Water Supply and sewerage authority of Ulaanbaatar and Vitens Evides International Utrecht
  • Water Operator's Partnerships in Asia. Case Study III: Water Supply and sewerage authority of Ulaanbaatar and Vitens Evides International Utrecht
  • Global Water Operators' Partnerships Alliance (GWOPA), United Nations Human Settlements Programme (UN-Habitat). March 2012
  • This document presents the co-operation arrangement between The Water Supply and Sewerage Authority of Ulaanbaatar City and Vitens-Evides in the framework of the Global Water Operators' Partnerships Alliance. The aim of the water operators' partnership was to help the Ulaanbaatar water authority become a financially sustainable and autonomous water services utility. The report looks at how the partnership was set up, implemented and monitored; the changes and improvements it brought about in the partner utility; and its impact - both achieved and anticipated ...[Read full description]
  • Geographical coverage (region): Asia
  • Main themes: Public-private partnerships (PPP), Utility services, Water operators, Water supply, Water treatment

Water Operator's Partnerships in Asia. Case Study II: Indah Water Konsortium, PDAM Tirtanadi
  • Water Operator's Partnerships in Asia. Case Study II: Indah Water Konsortium, PDAM Tirtanadi
  • Global Water Operators' Partnerships Alliance (GWOPA), United Nations Human Settlements Programme (UN-Habitat). March 2012
  • This document presents a co-operation arrangement between the Indah Water Konsortium from Kuala Lumpur, Malaysia, and PDAM Tirtanadi from Medan, Indonesia, in the framework of the Global Water Operators' Partnerships Alliance. The water operators' partnership was organized chiefly around the development and implementation of a sanitation promotional campaign for Medan. The report looks at the partnership outcomes, its impact, success factors and next steps.
  • Geographical coverage (region): Asia
  • Main themes: Public-private partnerships (PPP), Utility services, Water operators, Water supply, Water treatment

Water Operator's Partnerships in Asia. Case Study I: Metro-Cebu Water District, Philippines and City West Water, Australia
  • Water Operator's Partnerships in Asia. Case Study I: Metro-Cebu Water District, Philippines and City West Water, Australia
  • Global Water Operators' Partnerships Alliance (GWOPA), United Nations Human Settlements Programme (UN-Habitat). March 2012
  • This document presents a co-operation arrangement between the Metro-Cebu Water District in the Philippines and City West Water in Australia in the framework of the Global Water Operators' Partnerships Alliance. The partnership set out to identify and address priority operational improvements and to train Metro Cebu staff on key operational processes. Agreed focus areas were non-revenue water reduction, water distribution, data collection and management systems. The report looks at how the partnership was set up, implemented and monitored; the changes and impr...[Read full description]
  • Geographical coverage (region): Oceania
  • Main themes: Public-private partnerships (PPP), Utility services, Water operators, Water supply, Water treatment

Final Report of World Water Day 2011. Water and Urbanization, Water for Cities: Responding to the urban challenge
  • Final Report of World Water Day 2011. Water and Urbanization, Water for Cities: Responding to the urban challenge
  • United Nations Human Settlements Programme (UN-Habitat). August 2011
  • World Water Day 2011 focused international attention on the impact of rapid urban population growth, industrialization and uncertainties caused by climate change, conflicts and natural disasters on urban water systems. It also encouraged action by governments, organizations, communities, and individuals around the world to engage actively in addressing urban water management challenges. This report presents main results and conclusions of activities organized by UN-Habitat and its partners for the official UN commemoration of World Water Day in Cape Town, Sou...[Read full description]
  • Geographical coverage (region): Global
  • Main themes: Awareness raising, Urban areas, Urbanization, World Water Day

(The) Gambia: Kanifing Urban Profile
  • (The) Gambia: Kanifing Urban Profile
  • United Nations Human Settlements Programme (UN-Habitat). August 2011
  • The Kanifing Municipality is and increasingly continues to be the nerve center of The Gambia's urban sector. In addition to being the most densely populated township in the country, the municipality remains a highly multicultural society. It is the centre of attraction for both internal and external migrants, mainly due to its strategic realms and geographical location within The Gambia's territorial landscape. The urban profiling in Kanifing Municipal Council consists of an accelerated, action-oriented assessment of urban conditions, focusing on priority nee...[Read full description]
  • Geographical coverage (region): Africa
  • Main themes: Environment, Informal settlements, Infrastructure, Millennium Development Goals (MDG), Poverty reduction, Sanitation, Urban areas, Water supply

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Subscribe to the Bimonthly Publications Review. Produced by the UN-Water Decade Programme on Advocacy and Communication (UNW-DPAC), this review brings you every two months the latest publications produced by United Nations agencies and programmes on issues related to water and sanitation.

Published in 2015