International Decade for Action "Water for Life" 2005-2015rss RSS SubscribeEnglish Español

Search results: Main target audience: Service providers  

Customer Services User manual. Volume 2
  • Customer Services User manual. Volume 2
  • United Nations Human Settlements Programme (UN-Habitat). January 2013
  • This manual is part of a Utility Management Series for Small Towns. Water Utilities' Customer Service is one of the key commercial functions in any Utility. The responsibility of customer service unit lies with the Head of the Commercial department who is the overall supervisor of the customer service activities. The Lake Victoria Region Water and Sanitation Initiative has provided many useful lessons on the importance of a customer service unit in an organizational structural set-up, the appropriate office set-up framework for customer service, and the staff...[Read full description]
  • Geographical coverage (region): Africa, Global
  • Main themes: Consumer satisfaction, Corporate Social Responsibility, Cost recovery, Fee collection, Monitoring, Utility services, Water operators

Making Cities Resilient Report 2012. A global snapshot of how local governments reduce disaster risk
  • Making Cities Resilient Report 2012. A global snapshot of how local governments reduce disaster risk
  • United Nations International Strategy for Disaster Reduction (UNISDR). September 2012
  • The aim of this report is to provide a global snapshot of local-level resilience building activities and identify trends in the perceptions and approaches of local governments toward disaster risk reduction, using the Ten Essentials for Making Cities Resilient developed by the Making Cities Resilient Campaign as a framework. This report also analyses the factors that enable urban disaster risk reduction activities, including how the Campaign has helped improve local knowledge of disaster risk and support capacity building. The report is divided into five chap...[Read full description]
  • Geographical coverage (region): Africa, Asia, Europe, Global, Latin America and the Caribbean, Northern America, Pacific Islands
  • Main themes: Communication, Disaster prevention, Education, Floods, Infrastructure, Public policy, Resilience, Risk management, Urban areas, Utility services, Water quality

Water Safety Planning for Small Community Water Supplies. Step-by-step risk management guidance for drinking-water supplies in small communities
  • Water Safety Planning for Small Community Water Supplies. Step-by-step risk management guidance for drinking-water supplies in small communities
  • World Health Organization (WHO). July 2012
  • This manual is designed to engage, empower and guide communities in the development and implementation of water safety plans (WSPs) for their drinking-water systems. It provides guidance on how to apply effective and achievable management actions in order to improve the safety and quality of supplied water. Relevant to all community-managed systems, it is applicable to piped schemes, point sources such as hand pumps, protected springs or household rainwater harvesting systems and other sources. The guidance provided is valid for both new and existing schemes.
  • Geographical coverage (region): Africa, Asia, Global, Latin America and the Caribbean, Oceania
  • Main themes: Capacity building, Community participation, Health, Risk management, Small-scale providers, Water quality, Water safety plans (WSPs), Water supply

What Does It Take to Scale Up Rural Sanitation?
  • What Does It Take to Scale Up Rural Sanitation?
  • World Bank Water and Sanitation Program (WSP). July 2012
  • This Working Paper synthesizes the work of the WSP in operationalizing sustainable rural sanitation and shares lessons learned. Key components are introduced and illustrated with examples from the field: Chapter I. 'Overview' shares the sector context that shaped WSP's approach to rural sanitation; the status of rural sanitation in countries where the program was initially implemented; and introduces the programmatic and operational approaches that have been tested at scale; Chapter II. 'Programmatic Approaches to Create Demand, Change Behaviours, and Increas...[Read full description]
  • Geographical coverage (region): Africa, Asia
  • Main themes: Behaviour change, Capacity building, Financing, Marketing, Rural areas, Sanitation, Small-scale providers, Utility services

Good Practices in Urban Water Management: Decoding Good Practices for a Successful Future
  • Good Practices in Urban Water Management: Decoding Good Practices for a Successful Future
  • Asian Development Bank (ADB), National University of Singapore. July 2012
  • This report presents case studies on successful Asian water utilities. The case studies provide objective, accurate, and critical analyses of urban water management practices in eight Asian cities (Bangkok, Colombo, Jamshedpur, Kuala Lumpur, Manila, Phnom Penh, Shenzhen and Singapore) over a 10-year period.
  • Geographical coverage (region): Asia
  • Main themes: Consumer satisfaction, Integrated Water Resources Management (IWRM), Sanitation, Urban areas, Utility services, Water availability, Water governance, Water policy, Water quality, Water supply

(A) Manual for Economic Assessment of Drinking-water Interventions
  • (A) Manual for Economic Assessment of Drinking-water Interventions
  • World Health Organization (WHO). June 2012
  • This manual describes a practical technique for appraising or evaluating small-scale interventions that seek to provide safer and more accessible drinking-water to rural people. The manual is primarily aimed at experts who are involved in advising on the most appropriate drinking-water interventions to install in small-scale, mainly rural, settings. These experts may be working in any of the disciplines relevant to drinking-water. They include health professionals, engineers and economists. The manual presents practical techniques in a way that will satisfy t...[Read full description]
  • Geographical coverage (region): Africa, Global
  • Main themes: Drinking water, Economic instruments, Rural areas, Small-scale providers, Water services, Water supply

(The) Future of Water in African Cities: Why Waste Water?
  • (The) Future of Water in African Cities: Why Waste Water?
  • World Bank Water Partnership Program (WPP). June 2012
  • This Report provides examples of cities in Africa and beyond that have already implemented Integrated Urban Water Management (IUWM) approaches both in terms of technical and institutional solutions. Case studies explore the ways in which IUWM can help meet future water demand in African cities.
  • Geographical coverage (region): Africa, Asia, Latin America and the Caribbean
  • Main themes: Disasters, Integrated Water Resources Management (IWRM), Participation, Rainwater harvesting, Sanitation, Slums, Urban areas, Urbanization, Vulnerability, Wastewater, Water availability, Water demand, Water governance, Water management, Water security, Water supply, Water treatment

Policy and Sector Reform to Accelerate Access to Improved Rural Sanitation
  • Policy and Sector Reform to Accelerate Access to Improved Rural Sanitation
  • World Bank Water and Sanitation Program (WSP). June 2012
  • This document synthesizes key findings, conclusions, and recommendations from country specific endline assessment reports from India, Indonesia, and Tanzania to provide guidance and insight to other countries seeking to create large-scale sustainable rural sanitation programs.
  • Geographical coverage (region): Africa, Asia
  • Main themes: Millennium Development Goals (MDG), Rural areas, Sanitation, Utility services, Water governance

Indonesia Water Investment Roadmap 2011-2014
  • Indonesia Water Investment Roadmap 2011-2014
  • Indonesia Ministry of Public Works, World Bank Water Partnership Program (WPP). June 2012
  • This roadmap provides a set of programming principles which encourage the water sector to attract local financing, use up idle water system capacity, and improve the existing monitoring and evaluation system. The document proposes Rp 7 trillion in sector financing, relying on myriad sources which include revolving funds, public-private partnerships, overseas funding sources and local investment. Key to the success of expanding and sustaining water supply will be to carry out technical assistance programs that improve the absorptive capacity of local service p...[Read full description]
  • Geographical coverage (region): Asia
  • Main themes: Financing, Investments, Millennium Development Goals (MDG), Public-private partnerships (PPP), Utility services, Water governance, Water services, Water supply

WWDR4 Stakeholder Briefing Notes: Water service providers
  • WWDR4 Stakeholder Briefing Notes: Water service providers
  • United Nations Educational, Scientific and Cultural Organization (UNESCO), United Nations World Water Assessment Programme (WWAP). March 2012
  • Briefing note from WWDR4 for water service providers.
  • Main themes: Adaptation, Financing, Investments, Technology, Water demand, Water management

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Bimonthly publications review

Subscribe to the Bimonthly Publications Review. Produced by the UN-Water Decade Programme on Advocacy and Communication (UNW-DPAC), this review brings you every two months the latest publications produced by United Nations agencies and programmes on issues related to water and sanitation.

Published in 2015