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Do pro-poor policies increase water coverage? An analysis of service delivery in Kampala's informal settlements

Do pro-poor policies increase water coverage? An analysis of service delivery in Kampala's informal settlements
  • National Water and Sewage Corporation (NWSC) of Uganda, World Bank Water and Sanitation Program (WSP), World Bank Water Partnership Program (WPP). January 2014
  • This study examines the extent to which the national public water authority responsible for service delivery in Uganda's towns and cities - National Water and Sewerage Corporation (NWSC) - has been implementing a raft of policies explicitly focused on improving delivery of services to the urban poor. The study assesses the impact of pro-poor measures implemented by NWSC in Kampala since 2004, identifies the key factors that affected the outcomes of these policies and strategies, proposes areas for improvement, and identifies lessons that can be learned and shared from the experience in Uganda. The primary purpose of the case study is to expand the scope and increase the effectiveness of NWSC's pro-poor policy which is described in the summary. The report is divided into the following six chapters: chapter one gives the introduction of the report and presents the objectives and methods used. Chapter two presents an overview of the water sector in Kampala, including the legal, institutional, and regulatory framework, a definition of poverty in Kampala and what this means for poor households. Chapter three describes the urban water sector policy and the strategy developed by the NWSC to expand services and improve financial performance. Chapter four analyzes in detail the impact of NWSC policies and water supply delivery mechanisms on services to poor households in Kampala. Chapter five contains the conclusions of the study. Chapter six contains recommendations for further analysis which can be undertaken by the NWSC, the Government of Uganda, and/or the World Bank.
  • Main themes: Capacity building, Drinking water, Informal settlements, Legal aspects, Poverty, Poverty reduction, Sanitation, Urban areas, Water management, Water policy, Water services, Water supply
  • Main target audience: International organizations, Policy makers, Utility managers
  • Main purpose: Assessment, Impact evaluation, Reporting on project findings/outputs
  • Type of resource: Assessment report, Case studies, Impact study, Indicators, Lessons learned, Recommendations
  • Download file (2.5 MB)
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Published in 2015