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Water and Sewerage Services in Karachi Citizen Report Card: Sustainable Service Delivery Improvements

Water and Sewerage Services in Karachi Citizen Report Card: Sustainable Service Delivery Improvements
  • World Bank Water and Sanitation Program (WSP). December 2010
  • This report discusses the key findings and recommendations emerging from a pilot Citizen Report Card (CRC) on water, sanitation, and sewerage services in Karachi. The CRC, pioneered by the Public Affairs Center (PAC), Bengaluru, provides public agencies with systematic feedback from users of public services. CRC gains such feedback through sample surveys on aspects of service quality that users know best, and enable public agencies to identify strengths and weaknesses in their work.
  • Geographical coverage: Asia, Pakistan, Karachi
  • Main themes: Consumer satisfaction, Information and data, Perceptions, Sanitation, Utility services, Water availability, Water services, Water supply
  • Main target audience: Service providers, Utility managers, Water operators
  • Main purpose: Impact evaluation
  • Type of resource: Assessment report
  • Download file (3.5 MB)
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Published in 2015